Effective Date: July 1, 2026

This Shipping, Returns, Refunds and Replacement Policy applies to purchases made through the Infinite Longevity Research Catalog at catalog.infinite-longevity.com.

By placing an order, you acknowledge and agree to this policy.

Research-Use Products

All products offered through the Infinite Longevity Research Catalog are intended solely for legitimate laboratory, analytical, and scientific research.

Products are not intended for human or animal use.

Infinite Longevity does not provide medical advice, diagnosis, prescribing, dosing, reconstitution, administration, treatment, protocol, stack, or personalized-use guidance.

Where We Ship

We currently ship to eligible addresses within the United States.

We do not ship to:

• International destinations
• P.O. boxes when prohibited by the selected carrier
• Freight-forwarding services
• Mail-forwarding services
• Addresses in jurisdictions where an item cannot lawfully be sold, shipped, possessed, or received

We reserve the right to restrict or cancel an order based on the product, destination, applicable law, carrier limitations, fraud concerns, regulatory concerns, or other business risks.

Customers are responsible for determining whether the purchase, possession, handling, storage, and use of a product are lawful in their jurisdiction.

Order Processing

Orders are generally processed within 1–3 business days after payment has been approved on in stock items. If the item is currently out of stock, you will be notified on estimated restocking date and given the change to change the order. Out of stock items are updated daily in the catalog but stock can change throughout the day.

Business days do not include:

• Saturdays
• Sundays
• Federal holidays
• Carrier holidays
• Days on which our fulfillment operations are closed

Order processing time is separate from carrier transit time.

Processing may take longer when:

• An order requires verification
• Payment review is required
• Customer information is incomplete
• An address cannot be validated
• A product is temporarily unavailable
• Severe weather or service interruptions affect fulfillment
• Additional compliance review is required

Submitting an order does not guarantee that it will be accepted or fulfilled.

Shipping Methods and Delivery Estimates

Available shipping methods and charges will be shown during checkout.

Estimated transit time after shipment is generally 2–7 business days, depending on the destination, selected service, and carrier conditions.

Delivery dates are estimates and are not guarantees.

Carrier delays may occur because of:

• Weather
• Natural disasters
• Transportation interruptions
• Holidays
• Labor disruptions
• Security events
• Government action
• Incorrect address information
• High carrier volume
• Other circumstances outside our control

Shipping Charges

Shipping charges are calculated and displayed before the order is submitted.

Shipping, handling, expedited-service charges, and other delivery-related fees are generally nonrefundable after an order has entered fulfillment, except where required by law or when Infinite Longevity cancels the unshipped order.

Shipment Confirmation and Tracking

When available, a shipment-confirmation email containing tracking information will be sent to the email address provided during checkout.

Tracking may take time to update after the shipping label is created. Label creation does not necessarily mean the package has already been collected by the carrier.

Customers are responsible for monitoring tracking and retrieving delivered packages promptly.

Shipping Delays Before Fulfillment

We intend to ship orders within the timeframe stated at checkout or in the order confirmation.

Federal rules generally require online sellers to have a reasonable basis for the shipping timeframe they communicate. When an order cannot be shipped within the promised period, the seller generally must obtain the buyer’s consent to the delay or provide a refund for the unshipped merchandise. When no shipping timeframe is stated, the default federal period is generally 30 days.

If we cannot ship within the applicable timeframe, we may:

• Request your consent to a revised shipping date
• Offer the option to cancel the delayed, unshipped order
• Cancel the affected item or order
• Issue a refund when required by law

Address Accuracy

Customers are responsible for providing a complete and accurate:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code
• Email address
• Telephone number

Review all information carefully before submitting the order.

Infinite Longevity is not responsible for delays, losses, failed deliveries, or additional costs caused by inaccurate, incomplete, or outdated customer information.

Address Changes

Address-change requests must be submitted before the order enters processing or fulfillment.

We cannot guarantee that an address can be changed after an order has been placed.

Once an order has been transferred to the carrier, the shipping address generally cannot be changed by Infinite Longevity.

Customers should not request an unauthorized carrier redirect without first contacting us. A redirect may affect eligibility for replacement if the shipment is lost, damaged, or delivered to an unintended location.

Returned-to-Sender Packages

A package may be returned to the sender because of:

• An incorrect or incomplete address
• Refusal by the recipient
• Failure to retrieve the package
• An inaccessible delivery location
• Carrier restrictions
• Repeated unsuccessful delivery attempts

Returned-to-sender orders do not automatically qualify for a refund.

If a returned product remains eligible for reshipment, the customer may be required to pay:

• Additional shipping charges
• Carrier return fees
• Address-correction fees
• Additional handling costs

We may decline to reship a package when product integrity, regulatory restrictions, or other circumstances make reshipment inappropriate.

Delivered Packages

A carrier’s tracking record showing delivery is ordinarily considered evidence that the shipment was delivered.

Infinite Longevity is not responsible for packages that are:

• Stolen after delivery
• Lost after delivery
• Left unattended
• Delivered to a mailroom
• Delivered to a front desk
• Placed in a parcel locker
• Accepted by another person at the address
• Delivered to a neighboring location
• Misplaced after receipt
• Delivered to an address entered incorrectly by the customer

Customers should first check:

• Around the delivery location
• With household members
• With neighbors
• With the building manager
• With the front desk or mailroom
• Inside parcel lockers
• Directly with the carrier

We may request that the carrier complete a delivery investigation before reviewing any replacement request.

A replacement for a package marked delivered is not guaranteed.

Lost-in-Transit Shipments

A shipment may qualify for replacement when the carrier confirms that it was lost in transit.

A package is not automatically considered lost because:

• Delivery is delayed
• Tracking has not updated recently
• A label has been created but not scanned
• The carrier has not met an estimated delivery date
• The package is temporarily held at a carrier facility

Before approving a claim, we may require:

• A carrier investigation
• Written carrier confirmation
• Completion of the carrier’s waiting period
• Customer verification of the delivery address
• A signed statement of nonreceipt
• Additional supporting information

Approved lost-shipment claims will generally be resolved through replacement of the original products rather than a cash refund.

If replacement is unavailable or impractical, we may issue a refund at our discretion or as required by law.

Shipping Damage

A product may qualify for replacement if it arrives:

• Broken
• Cracked
• Leaking
• Physically damaged
• Unusable because of documented shipping damage

Damage claims must be submitted within 48 hours of confirmed delivery.

The claim must include:

• Customer name
• Order number
• Description of the damage
• Clear photograph of the shipping label
• Clear photographs of the outer package
• Clear photographs of all internal packaging
• Clear photographs of each affected product
• Photographs showing the condition of all items received

The product, shipping carton, label, and internal packaging must be retained until the claim has been resolved.

Claims may be denied when:

• Submitted after the 48-hour period
• Required photographs are missing
• Packaging has been discarded
• The product has been opened, altered, mixed, transferred, or manipulated
• Damage occurred after delivery
• The evidence does not establish shipping damage

Approved claims will generally be resolved by replacement of the affected product.

Missing or Incorrect Items

Claims involving a missing or incorrect item must be submitted within 48 hours of confirmed delivery.

The customer must provide:

• Customer name
• Order number
• Photograph of the shipping label
• Photographs of the package and internal packaging
• Photographs of all items received
• A clear description of the discrepancy

If we verify that an item was omitted or the wrong item was shipped, we will generally provide the correct or missing item.

Temperature Exposure

Customers are responsible for retrieving packages promptly after delivery and following any product-specific storage information supplied with the order.

Normal transit conditions, temporary temperature variation, or a warm or cold package do not automatically establish that a product is damaged.

A temperature-related claim must include objective evidence that:

• The product was retrieved promptly
• Required storage instructions were followed
• The product was materially damaged during transit
• The claimed condition was not caused after delivery

Infinite Longevity does not provide replacements for:

• Packages left outdoors after delivery
• Delayed retrieval
• Improper storage
• Exposure occurring after confirmed delivery
• Mishandling by the recipient
• Subjective concerns unsupported by evidence

All Sales Are Final

Due to the nature of the products sold through the Research Catalog, all sales are final except where replacement or refund is expressly authorized by this policy or required by applicable law.

We do not accept returns or exchanges.

Products cannot be returned to inventory or resold after leaving our control.

Nevada law treats failure to disclose a no-refund or no-exchange policy in specified ways as a potentially deceptive trade practice. For an online transaction, this final-sale policy should therefore be displayed clearly before purchase and repeated on the customer’s receipt or order record.

No Change-of-Mind Refunds

We do not issue refunds or exchanges because of:

• Change of mind
• Accidental ordering
• Ordering the wrong item
• Failure to review the product description
• Failure to understand the product’s research-only status
• Product selection
• Price changes
• Personal financial circumstances
• Research outcomes
• Dissatisfaction with a product delivered correctly and without damage
• Customer misunderstanding
• A prohibited intended use
• Refusal to accept delivery

Order Cancellations

A cancellation request must be submitted before the order enters processing, fulfillment, or shipment.

Submitting a request does not guarantee that the order can be cancelled.

Once an order has entered processing or fulfillment, it may no longer be eligible for cancellation.

If cancellation is approved before fulfillment, the amount charged for the cancelled products will be returned to the original payment method, subject to applicable law and any nonrefundable fees disclosed before purchase.

No Unauthorized Returns

Do not return a product without prior written authorization.

Unauthorized returns may be:

• Refused
• Disposed of
• Returned to the sender
• Ineligible for refund, credit, exchange, or replacement

Receiving a returned package does not constitute acceptance of the return or approval of a refund.

Replacement Is the Primary Remedy

When a shipping, damage, missing-item, or incorrect-item claim is approved, the primary remedy is replacement of the affected product.

Refunds are generally limited to situations in which:

• An order is cancelled before fulfillment
• We cannot ship an ordered product
• Replacement is unavailable or impractical
• Federal or state law requires a refund
• We determine that a refund is the appropriate resolution

Original and expedited shipping charges are not refundable after fulfillment unless required by law or directly attributable to our verified error.

Replacement Limits

Replacement is limited to the product and quantity affected by the approved claim.

We may limit claims to one replacement per affected shipment.

A replacement order is not automatically eligible for an additional replacement. A second claim must independently satisfy all requirements of this policy.

We may deny or restrict claims involving:

• Repeated losses
• Repeated damage reports
• Conflicting information
• Suspected fraud
• Address discrepancies
• Abuse of the claim process
• Unauthorized reshipping or forwarding
• Violation of our Terms and Conditions

What Is Not Reimbursed

To the fullest extent permitted by law, Infinite Longevity does not reimburse:

• Research expenses
• Laboratory expenses
• Lost time
• Lost opportunity
• Lost profits
• Third-party fees
• Indirect costs
• Incidental damages
• Consequential damages
• Costs associated with prohibited use
• Costs caused by improper storage or handling

Refund Processing

When a refund is approved, it will ordinarily be issued to the original payment method.

The time required for the refund to appear depends on the payment processor and financial institution.

We cannot guarantee the date on which a bank or card issuer will post an approved refund.

Chargebacks and Payment Disputes

Customers should contact Infinite Longevity and provide a reasonable opportunity to investigate and resolve an order problem before initiating a chargeback or payment dispute.

When responding to a dispute, we may provide the payment processor or financial institution with:

• Order records
• Tracking information
• Delivery confirmation
• Customer communications
• Policy acceptance
• Checkout acknowledgments
• Entry-gate acknowledgments
• Claim photographs
• Account information
• Other relevant transaction records

Nothing in this policy limits any payment-dispute or consumer right that cannot legally be waived.

How to Submit a Claim

Submit all claims to:

Email: support@infinite-longevity.com

Use the subject line:

Order Claim: Order #[ORDER NUMBER]

Include:

• Full name
• Order number
• Email used for the order
• Shipping address
• Description of the issue
• All required photographs
• Any carrier claim or investigation number
• The requested resolution

A claim is not considered complete until all required information and documentation have been received.

We may request additional evidence before approving or denying a claim.

Claim Review

Submitting a claim does not guarantee approval.

Claims are reviewed based on:

• Tracking information
• Carrier findings
• Photographs
• Fulfillment records
• Customer communications
• Address information
• Timing of the claim
• Compliance with this policy
• Other relevant evidence

We will make a reasonable effort to communicate the claim decision within 3–5 business days after receiving all required information.

Policy Acceptance

By placing an order, you acknowledge that:

• You are at least 21 years of age
• You have reviewed this policy
• All sales are final except as expressly stated
• Returns and exchanges are not accepted
• Replacement is the primary remedy for approved claims
• Damage, missing-item, and incorrect-item claims must be submitted within 48 hours
• Products are intended solely for legitimate laboratory, analytical, and scientific research
• Products are not intended for human or animal use

Contact Information

Infinite Longevity
Support Email: support@infinite-longevity.com
Mailing Address: 8350 W. Desert Inn Rd Unit 2117, Las Vegas NV, 89117
Research Catalog: https://catalog.infinite-longevity.com/
Contact Page: https://infinite-longevity.com/contact/